In this privacy notice, "we", "us", "our", the "Company" mean The Jade Group Limited, registered office, 76 Liphook Road, Lindford, Bordon, Hampshire GU35 0PQ.

The Jade Group values your privacy, and therefore does not disclose information to third parties without your express permission. We will only use the information that we collect about you lawfully in accordance with the provisions of the General Data Protection Regulation 2018. For the purpose of the General Data Protection Regulation 2018, the data controller is The Jade Group Ltd, 76 Liphook Road, Lindford, Bordon, Hampshire, GU35 0PQ.

Scope of Privacy Notice

This notice applies to anyone who interacts with us for trading purposes in any way (for example by telephone, SMS, post, email, through our website, face to face or through an appointed agent of the company).

How we collect your personal information

We will collect personal information from you and from third parties (anyone acting on your behalf, for example a bank providing a reference). We will collect personal information from you through your contact with us, including by telephone, email, post, through our website, by filling in application and other forms, by entering competitions, through social media or face to face.

We will also collect information from other people and organisations including banks, fraud detection and credit reference agencies, buying groups and trade affiliation organisations, courts and court officers.

We will also collect information from sources available to the public such as the electoral roll, social media and postal services companies.

What we use your personal information for

We process your personal information for the purposes set out in this privacy notice and also if there are legal reasons that require us to process your personal information.

We use your personal information to enable us to maintain our trading relationship in the contracted supply of goods and services.

Such information, as is necessary will be shared with contracted data processors in order to maintain proper accounting records and to meet all statutory obligations. When you pay for goods your details may be passed through our payment service provider system purely for payment processing and anti-fraud purposes, for your protection.

By law, we must have a lawful reason for processing your personal information. We process personal information about you if this is:

  • Necessary in the normal course of trade for which you have contracted,
  • It is in our or a third party's legitimate interests (see below)
  • It is required or allowed by law

Legitimate interests

Legitimate interest is one of the legal reasons why we may process your personal information. These legitimate interests include:

  • Managing all aspects of our relationship with you,
  • Marketing purposes,
  • To help us develop product ranges and services,
  • Analysis of data for internal operational purposes (for example for making product buying decisions)
  • To provide information to trade affiliations of which you are a member.
  • To exercise our rights, to defend ourselves from claims and to keep to laws and regulations that apply to us and any third parties that we work with,
  • To take part in, or be the subject of, any purchase, sale or merger of all or part of the business of The Jade Group Limited

Marketing preferences

We can use your personal information to send you marketing material and information if we have your permission or a legitimate interest described above.

We may use your personal information to send you marketing, delivered by hand, by post, by phone, by SMS, by email and through social media. If you do not wish to receive such material by any of the forms listed you may contact us at any time to update your preferences.

Sharing your information

We sometimes need to share your personal information for the purposes set out in this privacy notice.

We share your personal information with:

  • Contracted data processors in order to maintain proper accounting records and to meet all statutory obligations
  • Sales agents employed by the company
  • Other organisations you belong to that form part of our trading relationship with you
  • Suppliers who deliver products and services on our behalf
  • People or organisations we have to, or are allowed to, share information with by law
  • The police and other law enforcement agencies to help them perform their duties, or with others if we have to do this by law or under a court order
  • Third parties who acquire, gain an interest or take over a part or all of the business or assets of The Jade Group Limited

Transferring information outside the EEA

We may deal with some international organisations and use global information systems. As a result we transfer your information to countries outside the European Economic Area for the purposes set out in this privacy policy. Not all countries outside the EEA have data protection laws that are similar to those in the EEA and if so the European Commission may not consider that those countries provide an adequate level of data protection.

We take steps when using global information services that they are GDPR compliant and that we obtain evidence of their compliance.

How long do we keep your personal information

We retain your personal information in accordance with the following criteria:

  • How long you have been a customer and when you stop being a customer
  • How long it is reasonable for records to show that we have met all our obligations to you as well as any legal obligations.
  • Any periods for keeping information that are set by law or recommended by regulators, professional bodies or associations
  • For the establishment, exercise or defence of any legal proceedings.

Your rights

You have the following rights in relation to your information:

  • Right to be informed - you have the right to be informed on the collection and use of your personal information in accordance with this privacy notice
  • Right of access - the right to make a request for details of your personal information
  • Right to rectification - the right to have inaccurate information about you rectified or completed if it is incomplete
  • Right of erasure ('the right to be forgotten') - the right in certain circumstances to have personal information about you erased
  • Right to restrict processing - the right in certain circumstances to request the restriction or suppression of your personal data
  • Right to data portability - the right to obtain and reuse your personal data for your own purposes
  • Right to object - the right to object to the processing of your personal data in certain circumstances

Whilst the regulation dictates that these rights may be exercised by giving notice either verbally or in writing, in the interests of all parties the company's preferred option is that any request in pursuit of these rights is made in writing.

Data Protection Contacts

If you have any questions, comments, complaints, requests or suggestions about this privacy notice or your personal information held by the company then please contact the Data Protection Officer at the company address or via email at [email protected].


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What is a cookie?

A cookie is a small text file which we transfer to your hard drive through your web browser when you visit our website or open certain emails. It enables our own system to recognise you when you visit our website again and improve our service to you. This information can be used to enhance the content of our website and make your use of it easier. For more information about cookies please visit

Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

Three types of cookie may be used during your visit to our website.

  1. Session cookies – Which allow the site to ‘remember’ content from page to page (for example the shopping basket function) and are deleted after each visit.
  2. Persistent cookies – Which are saved on your computer for a fixed period (usually a year or longer) and are not deleted when the browser is closed. Persistent cookies are used where we need to know who you are for more than one browsing session. An example of when we might use these cookies would be to store your preferences, so that they are remembered for the next visit. Persistent cookies are not deleted after each visit.
  3. Third party cookies – Which are used by our partners, for example, to help us measure site visitors.

How to control or delete cookies?

For instructions on how to control or delete cookies from your computer please visit

Your Cookie Settings

You have currently declined third party cookies. You can alter this setting if you wish to by clicking the link below.


You can amend this setting at any time by returning to this page, or from your customer dashboard.

Your right to erasure

You may remove all of your personal data from this website by deleting your account using the 'Delete My Account' link at the bottom of every page. Please be aware that this operation cannot be undone and that it only relates to data held within the website - The Jade Group may hold data in other systems used to process your order. To request complete erasure from The Jade Group's systems, please contact us.